Era, Saracen, Surelock Replacement Gearbox with Deadbolt

Very good product, arrived promptly

Had to modify the door plate slightly as dead bolt is a bit thicker, and use the old door catch, (easy to do) but as the door is 13 years old it was to be expected, and easy to do. It is nice to find a company as good as it claims. Highly recommend.

The gearbox arrived on time The paperwork said it contained a star bit but it was missing Also the deadbolt was thicker than the original so I had to modify the door strip to get it to work

Superb and really quick delivery

Got the right replacement by sending in a picture of the defective one. Works perfectly, thanks.

Easy to fit. But possibly not an exact copy of the original.

The gearbox itself works perfectly and does what it says on the tin. More important, in my view, is the customer service. Handles and Hinges are the only supplier I have found that really use the benefits of the Internet. They take away the worry of choosing the wrong item with a really useful online advice and product recognition service. I live in London but will be using them as a matter of course in the future.

This was a replacement lock for a 9 yr old uPVC door. The width of the deadbolt in the original lock was (5.5mm) roughly 1mm narrower than the new one which meant opening up the slot (in the long front plate running from top to bottom on the edge of the door) to accommodate it. The company were very helpful informing me that the new size was to meet the latest insurance standards and that this was the only way to overcome what is quite a common problem without the expense of a whole new front plate. After carrying out the alteration the lock fitted and operated perfectly. There was a star drive included with this lock although not required in this instance. I have ordered other products from this company in the past and I'm very satisfied with their customer service and speed of delivery.

I have given this product a top rating because of the speed of service, price and quality of the unit. There was no star bit supplied, but I did not need one to replace the unit. the only problem I had was that the deadbolt was slightly thicker than the original so I had to file the door plate to accommodate this. I spoke to the company about this and they were not aware of the difference with the original ERA unit. Would definitely deal with this company again. Last time I had a problem with another door it cost me £200 to call out repair man. As long as you have basic DIY skills and suitable tools you can easily do this yourself.